Frequently asked questions
A clear answer for the next step of your journey.
How do I book a flight?
Book through booking.medsky.aero or the MedSky app. You can also contact our offices in Tripoli and Misrata or a travel agency.
Can I use my MedSky app account online?
The booking website and MedSky app use the same booking service. Open the booking website and sign in to continue.
Where can I find current destinations and fares?
Search your travel dates on the booking website for available flights and current fares.
What is my baggage allowance?
Check the allowance shown on your ticket and the conditions for your fare. Contact our team before travelling if you need to confirm extra baggage or special items.
What should I do if my baggage is missing?
Report it to the baggage service desk before leaving the airport and keep your baggage tag and any report reference. Use our lost baggage page to contact the team.
Which travel documents do I need?
Make sure your passport, visa and any entry or transit documents meet the requirements for your journey. Confirm the current requirements with the relevant authorities before departure.
When should I arrive at the airport?
Follow the check-in and boarding times on your booking confirmation. Allow time for check-in, baggage drop, security and immigration. Our team can help if the timing is unclear.
How do I request a booking change or refund?
Contact the channel where you purchased your ticket. Changes and refunds are subject to the fare conditions attached to your booking.
Can I request special assistance?
Contact MedSky before your journey to discuss your assistance needs. Include your booking reference and travel dates so the team can advise you.
Where can I find Medy Miles?
Visit the MedSky app or the booking website for Medy Miles account information and the available programme details.
Your next journey