Check your journey
Review the passenger name, travel date and airports in your confirmation. Keep your booking reference and ticket easy to access.
MedSky • Your journey starts here
Travel information
Clear steps, from packing your bag to reaching your destination.
Get ready for your flight
Choose a topic to find the next step for your journey.
Prepare your documents
Check document validity and entry or transit requirements with the official authorities for each country on your itinerary.
Arrange what you need
Speak with our team ahead of travel about assistance or unusual baggage. Include your travel date and booking reference.
Contact the teamBaggage
Pack with confidence
Checked baggage
Find your included allowance on your ticket, including any limit on weight or pieces. Keep the baggage tag until you collect your bag.
Cabin baggage
Confirm the permitted cabin-bag size and weight before travelling, and check restrictions for any items you plan to carry.
Extra or special items
Ask our team about extra baggage, sports equipment or other special items before your flight so acceptance and arrangements can be confirmed.
Ask about baggageAt the airport
Make departure easier
1. Arrive
Check the arrival guidance in your flight confirmation and plan enough time for your journey to the airport and departure formalities.
2. Check in
Have your travel documents and booking details ready. Ask our team to clarify the check-in and bag-drop deadlines if they are not clear in your confirmation.
3. Board
Follow the gate and boarding time on your boarding pass, and watch the airport screens for updates.
Support for your journey
If you need assistance at the airport or have particular travel needs, contact us ahead of your flight. Describe the support you need and include your date of travel and booking reference.
Request assistancePlans changed?
Use booking.medsky.aero or the MedSky Airways app. Open More, then Customer Care for ticket enquiries or Cancellation and Refund Requests to submit a request. The website and app offer the same services. Requests and charges are subject to your ticket conditions.
Open booking serviceReview the conditions