1. Introduction
This Privacy Policy applies to the MedSky Airways mobile application (“App”) and the related digital services provided through the App.
The MedSky Airways mobile application is owned and operated by MedSky Airways.
The App is developed and published on Google Play and the Apple App Store by Abunawas Company for Programming and Information Technology Ltd. (“Abunawas”) on behalf of MedSky Airways.
Accordingly, users may see Abunawas identified as the developer or publisher of the MedSky Airways application on the Google Play Store and the Apple App Store, while MedSky Airways remains the owner and operator of the airline services provided through the App.
This Privacy Policy explains how personal information is collected, used, stored, protected, and shared when users access or use the MedSky Airways mobile application and its related services.
2. Information We Collect
Depending on how you use the MedSky Airways application and the services you request, we may collect the following types of information:
Personal and Passenger Information
This may include:
- Full name
- Date of birth
- Gender
- Nationality
- Email address
- Telephone number
- Passport or identification information
- Visa or other travel-document information where required
- Passenger details required to create or manage a reservation
Booking and Travel Information
We may collect information related to your travel, including:
- Flight searches
- Flight reservations
- Booking reference or PNR
- Ticket information
- Passenger itinerary
- Selected travel services
- Flight changes, cancellations, or rescheduling information
- Travel history where necessary to provide our services
Payment Information
When you purchase flights or other services through the App, payment-related information may be processed by MedSky Airways and/or authorized third-party payment service providers.
We only process payment information necessary to complete and manage your transaction.
Device and Technical Information
When you use the App, certain technical information may be collected automatically, including:
- Device type
- Operating system and version
- Application version
- IP address
- Device or application identifiers
- Diagnostic and crash information
- Security and authentication information
This information may be used to operate, secure, troubleshoot, and improve the App.
Information You Provide to Us
We may also collect information that you voluntarily provide when you contact MedSky Airways, request customer support, submit documents, or use other features available through the App.
3. How We Use Your Information
Information collected through the MedSky Airways application may be used to:
- Search for available flights and fares
- Create and manage flight reservations
- Issue and manage airline tickets
- Manage passenger information
- Process payments and transactions
- Provide travel-related services requested by users
- Send booking confirmations and travel information
- Send flight status notifications
- Notify passengers about schedule changes, cancellations, delays, or other important travel updates
- Provide customer support
- Verify passenger or travel information when necessary
- Detect and prevent fraud, misuse, unauthorized access, and security incidents
- Maintain and improve the MedSky Airways application
- Diagnose technical problems
- Comply with applicable aviation, immigration, security, accounting, regulatory, and legal requirements
4. Notifications and Communications
MedSky Airways may use the contact information provided by users to send communications related to their bookings and services.
These communications may include:
- Booking confirmations
- Ticket information
- Flight reminders
- Flight schedule changes
- Flight cancellations
- Travel updates
- Important service announcements
- Customer-service communications
Notifications may be delivered through available communication channels such as application push notifications, email, SMS, or WhatsApp, depending on the services available and the contact information provided by the passenger.
5. Sharing of Information
We may share personal information when necessary to provide the requested airline and travel services.
Information may be shared with:
- Airlines and aviation service providers
- Airline reservation and passenger service systems
- Airports and ground-handling service providers
- Payment processors and financial service providers
- Travel-related service providers
- Technology and hosting providers
- Notification and communication service providers
- Customer-support service providers
- Government, immigration, customs, aviation, security, law-enforcement, or regulatory authorities where required by applicable law
Service providers are expected to process information only as necessary to provide their respective services and subject to applicable contractual and legal obligations.
MedSky Airways does not sell users' personal information.
6. Role of Abunawas
Abunawas Company for Programming and Information Technology Ltd. provides software development, technical, hosting, maintenance, integration, and/or application publishing services for the MedSky Airways mobile application.
The App may therefore appear on Google Play and the Apple App Store under the Abunawas developer account.
Abunawas may process limited personal or technical information on behalf of MedSky Airways where such processing is necessary to operate, maintain, secure, troubleshoot, or support the application.
Such processing is performed for the purpose of providing technical services to MedSky Airways and is not intended for the independent sale of users' personal information.
7. Data Security
MedSky Airways and its authorized technology providers use reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Communications between the MedSky Airways application and supporting systems use secure communication technologies, such as HTTPS/TLS, where applicable.
Access to personal information is restricted to authorized personnel and service providers who require access for legitimate operational, technical, or legal purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Provide airline and travel services
- Manage reservations and completed transactions
- Maintain passenger and ticketing records
- Provide customer support
- Prevent fraud and abuse
- Resolve disputes
- Maintain financial and accounting records
- Meet aviation, immigration, regulatory, tax, and other legal requirements
Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.
When personal information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.
9. Account and Data Deletion
Users may request deletion of their MedSky Airways account and associated personal information, where applicable.
A deletion request may be submitted using the account deletion functionality available through MedSky Airways services or by contacting MedSky Airways using the contact information provided below.
Upon receiving a valid deletion request, personal information associated with the account will be deleted or anonymized where reasonably possible.
Certain information may need to be retained where required for:
- Completed flight and travel transactions
- Financial and accounting requirements
- Legal or regulatory obligations
- Aviation and passenger records
- Fraud prevention
- Security investigations
- Dispute resolution
Information required for these purposes will be retained only for the period reasonably necessary or required by applicable law.
10. Children's Privacy
The MedSky Airways application is not intended for independent use by children where parental or guardian authorization is required under applicable law.
Information relating to children or minors may nevertheless be processed when they are passengers included in a reservation created by a parent, guardian, or other authorized adult.
Such information is processed only as necessary to provide airline and travel services and comply with applicable aviation and legal requirements.
11. Third-Party Services
The MedSky Airways application may rely on third-party services to provide certain functionality, including services related to:
- Airline reservations
- Payment processing
- Notifications
- Communications
- Analytics and diagnostics
- Hosting and infrastructure
- Customer support
- Other travel-related services
These third parties may process information according to their respective privacy policies, contractual obligations, and applicable laws.
12. International Data Processing
Some technology, reservation, payment, communication, or travel service providers used by MedSky Airways may operate systems or infrastructure outside the user's country.
As a result, personal information may be processed or stored in other countries where necessary to provide airline and travel services.
Where applicable, reasonable measures are taken to protect personal information when it is transferred or processed internationally.
13. Your Rights
Depending on applicable laws and regulations, users may have rights concerning their personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request information about how personal information is processed
- Withdraw consent where processing is based on consent
Some requests may be subject to limitations where information must be retained to comply with aviation, financial, regulatory, security, or other legal requirements.
14. Changes to This Privacy Policy
MedSky Airways may update this Privacy Policy periodically to reflect changes to:
- The MedSky Airways application
- Services and functionality
- Data-processing practices
- Technology providers
- Legal or regulatory requirements
When this Privacy Policy is updated, the revised version will be published on this page and the Last Updated date will be changed accordingly.
Users are encouraged to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of personal information through the MedSky Airways mobile application, please contact:
MedSky Airways
Website: medsky.aero
Email: info@medsky.aero
Application Developer and Publisher on Google Play and the Apple App Store
Abunawas Company for Programming and Information Technology Ltd.
Website: www.abu-nawas.com
Abunawas develops and publishes the MedSky Airways mobile application on Google Play and the Apple App Store on behalf of MedSky Airways.
This Privacy Policy specifically applies to the MedSky Airways mobile application owned and operated by MedSky Airways and developed and published on Google Play and the Apple App Store by Abunawas Company for Programming and Information Technology Ltd.